QUESTION
Cutomers wants a refund for a down payment she made for $300. What if I have a No refund Policy on cancellations. I am in Minnesota
Asked on Aug 01st, 2012 on Business Law - Connecticut
More details to this question:
I have a Party Rental Business
customer gots unhappy with my business because I lost my cell phone for 5 days and they couldn''t get a hold of me. She Demads a Refund. I told her we have a No refund Policy on canceled orders.
She says she will take me to court. What can I do to be ready. Must I give her the refund to avoid the hassel or go through with the court? I lost customers because I had her order booked. Please any help would be great!
1 ANSWER
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If you are not willing to appear in court and defend yourself, then you will likely have to give her a refund. Sometimes these matters can be compromised. Ultimately, her position is not unreasonable -- you were unreachable and she reasonably concluded that you were prospectively unable to perform. In any event, the quality of your customer service sucks. Consider giving her a refund.
Answered on Aug 05th, 2012 at 9:57 PM