QUESTION
Everything is described in "add more details"
Asked on Sep 04th, 2012 on Business Law - New Jersey
More details to this question:
I run a small business selling internet services, so this particular client buys a service, and wants the service to have a certain feature, we provided this feature in full at the time,
but now we've move to a better version which only partially includes this feature, and we updated our terms of service which clients agree on their next log in.
So the client contacts support regarding this feature we say we've upgraded and we only partially provide this feature as stated in our terms of service which you agreed on.
Next thing I know.. I have a lawsuit in my face.. I mean my terms of service says when you agree to it you give up your right to sue us. But how would this "$5 case" stand in court..
Sorry for being sketchy on details, but yeah his evidence makes me look like the bad guy alot.. Apparently I screamed at him to sue me.. Which I didnt.
1 ANSWER
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This is America -- anyone can sue anyone for anything. Presumably your "old" terms and conditions contained the right for you to change the terms at any time and to discontinue the service in whole or in part -- right?
The lesson here is that sometimes it doesn't pay to be right -- customer service goes a long way to avoiding these time-wasting, money-eating disputes.
Answered on Sep 04th, 2012 at 11:21 AM