More details to this question:
So i purchased a free resume outline from livecareer.com, after completing the outline i was told i had to pay $2 to save it and download it which i thought was reasonable. After that i thought it waas all over and thought i got a steal. However 6 months down the road i realize they are charging me $58 every month for the past 6 months. Now i know its my fault for not realizing it sooner. When i purchased the $2 trial they never said anything about me signing up for a subscription, however they sent me an email which went into my junk folder and they automatically signed me up for this subscription. Is this illegal on their part? They also have hundreds of other people posting online saying they are scamming. They told me they cant refund me due to their terms of service. So my question is- Is it illegal for them to automatically sign me up for a subscription without me knowing? The only confirmation of this was an email that went to my junk folder but still i never agreed on it.
1 ANSWER
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I suspect that buried somewhere in the terms of service they had you click "I Agree" on, there is probably something about automatic renewal at that rate. Ask them for a copy of what you agreed to and read through it carefully. If it's in there, you're almost certainly out of luck. It's devious, but it's legal.
Another problem is that the law may treat the past six months of payment as having been done with your consent--those charges would have appeared on your credit card statement, and it's your responsibility as a consumer to review your bill and challenge anything you don't approve of. If you paid it without complaining, then it will be difficult if not impossible to undo that.
If their terms of service say nothing about the charge, then it's worth consult an attorney directly.
Answered on Mar 03rd, 2016 at 8:05 AM