Appellate Practice Attorney serving New York, NY
You've asked two questions which are unrelated. If the contract has a valid arbitration clause, your client has to arbitrate her dispute with her client, regardless of whether she engages a lawyer or not. If she contracted with her client individually, she has a choice of engaging a lawyer or handling the matter herself, and whether she should engage a lawyer or not depends a lot on how much is at stake. There is no point to hiring a lawyer when the amount at issue is less than the lawyer's fees will be. If she contracted through an entity, however, such as an llc or corporation, she will have to engage a lawyer since corporations and llc's cannot represent themselves (although sometimes this rule is relaxed in small claims court). I see no reason to send the law firm anything. They are not interested in the merits of her claim, they work for the homeowner, and will take whatever she sends them and try to use it against her.
BTW, you specifically sais that this was a letter from a law firm, not any legal papers connected with a lawsuit. Obviously if what she actually received was a summons and complaint or other documents starting a lawsuit, she has to respond to it.
Answered on Aug 09th, 2019 at 9:30 AM