QUESTION
What are my responsibilities in posting or informing clients of refund policies, and must I provide a requested partial refund?
Asked on Apr 30th, 2012 on Business Law - Colorado
More details to this question:
I have a small holistic health practice and offer package prices to lower cost per session. I have a no refunds policy posted online. My client bought a package of 10 sessions, used 3, and asked for a refund for the remainder at the rate at which they purchased the package. I am not sure if I must provide the refund, and if so, I feel a refund of the difference between a package of 10 sessions and a package of 3 sessions should suffice, unless I am required to refund at the rate at which she purchased.
1 ANSWER
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As a general matter, sales are final, moreso when the express terms to which the buyer agreed state that they are final. The seller of services has no duty to provide a refund of any kind. She can either use the remaining seven sessions or transfer them to someone else. In any event, they are hers.
Answered on May 02nd, 2012 at 3:16 PM