An airline company issued a refund for me for a flight that I did not take. They gave the money to the "middleman" (Cheapoair) - the company I purchased the ticket from originally. for the past 6 months, Cheapoair claims that they are "issuing" the refund and it will take 14 business days to get this refund, yet I have yet to receive the money. I have several emails confirming that they are "issuing the refund," and then nothing happens after that. Every time I call, they apologize and the same story repeats again. What can I do?? The refund is for $720, so it's a big enough amount. Yet, if I try going to a lawyer, I probably will spend more money on a lawyer. I feel so helpless...
Call the consumer fraud department of the attorney general's office. They might help and it is free. Otherwise, you can do a small claims case for $40.
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