More details to this question:
I was a member at 24 Fitness and I was paying for personal training sessions. During my sessions my trainer became extremely unprofessional. He was making inappropriate comments about my body and even asked me to have sex with him. I ended up finally switching to a femal trainer and she told me that all of the sessions that I used were not in my file and I had to start from scratch. Considering that I had used over sessions I felt that it wasn't fair and I ended up filing a complaint. The manager offered me 10 free sessions to compensate me and I agreed. That was on 09/24/2012. I didn't feel comfortable until today to use the offer and now the same manager is telling me that I cannot have 10 sessions anymore because too much time has passed and offered me 3 free sessions. However, I was never told that There was a time limit that I could use them.
1 ANSWER
Consumer Debt Collector Harassment & Abuse Attorney serving Tampa, FL
Partner at
Tischhauser Law Group
2 Awards
Much of this likely revolves around any contract provisions between you, 24 Fit and the trainer and customer satisfaction issues. We do offer free in office consults to review these type of issues if you wish to call 1-800-922-6442 in Tampa
Answered on Jun 14th, 2013 at 2:17 PM
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