QUESTION
Do I (shop) have to refund full repair cost if customer does not give shop opportunity to repair under shops written warranty?
Asked on Apr 01st, 2014 on Consumer Law - Florida
More details to this question:
Transmission (trans) was rebuilt for approx $1600, with 12,000 mile & 1 yr written warranty on parts & labor. Customer complained not working right, shop paid to tow car back to shop & found no problem with trans, but found & advised customer of engine problem. Month later, customer complained of same defect, shop paid to tow again to shop, used computer diagnostics and road test (car drive but with problems, so customer did not drive to shop) and again found no problem with trans, but rather engine problem, & advised customer of such. Shop paid to tow back to customer. Month & 1/2 later customer calls again. Shop tells customer that it will again inspect vehicle but if not trans problem, customer pays tow. Customer contacts attorney who sends letter to shop demanding shop fix trans or refund money. Shop contacts atty 3 times, agreeing to fix trans & asks customer to have car towed back in, shop will pay for tow. Customer won't bring car back for shop to perform under warranty.
1 ANSWER
Consumer Debt Collector Harassment & Abuse Attorney serving Tampa, FL
Partner at
Tischhauser Law Group
2 Awards
Well, its probably a better financial decision as hiring a lawyer to deal with a potential lawsuit will cost you more than $1,600.00 most likely. Bigger issue is, if there is nothing wrong with the tranny, why are you agreeing to fix what isn't broken? That certainly has an air of suspiciousness to it.
Answered on Apr 03rd, 2014 at 4:01 PM
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