Guy hacked my account, transferred my money, called me + I foolishly gave him one-time pass-code on the phone. Wells Fargo will not reimburse me.

Someone hacked my account and knew all of my information. He called me from Wells Fargo customer service line and pretended to be WF contacting me about fraud. He confirmed where I had shopped the previous day and knew the exact dollar amount. He asked if I had initiated a wire transfer. He said it was fraud and that he'd give text me the one-time passcode to reverse the wire transfer. I read it to him and he hung up. He had stolen over $10,000 from me. WF will not give me any information about where the criminal logged in from, whether he sent the wire through the phone or computer, etc. They are not helping me with the police report, either.