QUESTION
Refund for a plane ticket. The agency denies any record of receiving the cancellation.
Asked on Jan 07th, 2015 on Consumer Law - New Jersey
More details to this question:
I booked a flight, but due to personal reasons had to cancel it one month in advance. I did this by phone, and the agent assured a full refund. However, the traveling service denies receiving the phone call and claims that in the fine print it was stated that the ticket is nonrefundable. When a representative's words clash with the contract fine print, what is effective in court?
1 ANSWER
Criminal Defense Attorney serving Toms River, NJ
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Edward J. Dimon
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You need to work with the airline and the travel service to see if you can obtain a credit. The written contract is binding. The verbal representations are not sufficient to overcome the written contract. In fact, most well-written contracts state that any verbal representations are superseded by the written contract.
Answered on Jan 08th, 2015 at 4:00 AM