Steps to take to recover my money and or if class action suit is possible

In filing my 2012 taxes with a tax preparer company $971 of my tax return was taken. First I was told the filing fees where $125 and taken from return before amount was deposited. Second, I was denied a copy of my 1040 that was prepared at that time. Was told cannot be released until IRS approved return. Amount deposited into personal account was $971.00 less than IRS refunded information. I have all proof as the events happened. Finally contacted office manager who agreed amount was owed to me. Who then offered other services in return. When turned down, advised me the owner was out of the country and was not responding to her emails. I have noted other complaints on the BBB website against this company. I reported the issue to the IRS we no results and to the county Fraud department. The same situation happened with my husbands return as well and my brother in law. I am having difficulty in getting help to resolve this situation. Who else do I go to ? And or what type of lawyer,i