wells fargo charged me account fees even when i had my mortgage attached to account and had a transfer to prevent them.

It sounds like you have made contact with a helper,so that's good news. It also sounds like they're still not giving you your due, so I recommend that you move up the chain of command and go straight to the president, You might wish to give the helper one more chance to get it right before doing so. Write a letter specifying the fees due to you and why. Be concise and respectful. Give a reasonable deadline by which you would like a response. I suggest that you send a copy of your letter to the Consumer Financial Protection Bureau, the FDIC, the Board of Governors of the Federal Reserve and your state banking department.Or you might want to do that only if you do not receive a satisfactory response. If that doesn't happen, you can consider a small claims action, and of course, you can move your money and cease being their customer. Best of luck in resolving this matter.