Given that you didn't sign or initial any terms or conditions related to engaging with this vendor, you should be entitled to a refund equalling your entire payment (especially when they incurred no loss.) First ask for such a refund through a demand letter addressed to the vendor (with return receipt confirming delivery) giving him 30 days to refund your payments in full or be ready to challenge in court a violation of MGL chapter 93A for unfair and deceptive practices. At the expiration of the 30 days, if no response is received, you can file in Small Claims (including the demand letter and return receipt) and possibly get multiple damages (up to 3 times) if their actions were found to have violated 93A.
Answered on Dec 02nd, 2013 at 4:11 PM