Sold a lemon fridge the continually defrosts and freezes my meat...and company won't make good. I called 2 times within 30 days to replace the unit. Both times the reps refused saying I had to try this or that first..and that if an issue was found they would honor that I brought this to them week 2. The moment they pushed me past 30 days they got nasty and said they couldn't help me. They sent a tech here that said 15 deg is fine for a freezer. Putting my life and family life at risk...just to avoid admitting an issue. I have transcripts and recording of these conversation..to prove the lies. With one rep on record claiming that if I made the initial complaint in 30 days..she could help me..but magically couldn't find my documentation... which I have another rep on recored saying she did. I also did get a tech In here 2.5 months later admitting the freezer is broke. And that an issue like this exists in units older then 1.5 years old. Do I have any course of action?
Consumers can use this platform to pose legal questions to real lawyers and receive free insights.
Participating legal professionals get the opportunity to speak directly with people who may need their services, as well as enhance their standing in the Lawyers.com community.