Update # 2 we bought our 2013 Ford Edge in 2014. The service contract began 11/26/2018. They never asked about oil changes, just car ID & miles.

I relied on the Ford "Intelligent Oil-Life Monitor", which was described on pg 365 of the Owners Manual. Other cars had mileage monitors, but this was the first I had seen that could change the Oil-Change intervals up or down. It automatically took note of how the car was used, and adjusted the Oil Life INTERVAL longer or shorter, and notified the driver when Oil Life reached 10%.. I ALWAYS had the oil changed within a day or two of the warning. I had the oil changed when THE CAR TOLD ME TO. If Ford did not think that was the proper interval, they should have recalled it and fixed it! One other point - they did not inspect the car, ask me about oil changes, or warn me that I might be penalized for not following their (mileage) schedule instead of the well-explained and apparently trustworthy automatic system. Why should I be denied coverage for what happened YEARS earlier?