Ask to speak to the manager. Tell him very quietly and calmly that you are willing to accept your money back. If he says no, report it to the Department of Motor Vehicles and the state Attorney General. If it comes to that, make your complaints in writing (have it looked over by a friend for spelling and grammar) be specific and detailed. Keep copies of anything you send. Send your complaints by mail, e-mail and fax. Follow up by phone and keep a diary of who you speak to, the dates of contact and what was said. If they are doing this to you, who else are they doing it to?
Answered on Oct 16th, 2012 at 10:58 AM