QUESTION
Do I continue to pay if I have a letter stating that my loan is settled in full?
Asked on Apr 07th, 2014 on Collections - New York
More details to this question:
Three years ago I owed my college $5000. It went into collections (Rubin&Rothman), I had started to pay. May 29, 2012 I got a letter in the mail stating that my debt had been paid in full. It had another persons address and file number. I called R&R to ask them what was going on. You have to give them your full name, address, and last 4 of your social. When I gave them my info they said my debt was settled. I called a few times to double check. Each time I called they said it was settled. I hadn't heard from them until today saying that I still owe $5000. In the letter it doesn't have my name anywhere. Can I do anything about this?
1 ANSWER
It seems as if they have a bookkeeping problem and have applied your payments incorrectly. If you have records of all the payments you made, provide them with a copy and request a payment history report to determine the correct balance due.
Answered on Apr 08th, 2014 at 5:08 PM
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