I was told by the collections dept from the college that I graduated from over 8 years ago

That I can not get my official transcript I informed them that I have not heard from them in years nor was I aware of this "write-off " challenge loan at Berkeley College in New York City During my tenure at Berkeley , I was on the dean's list several semesters and had no idea that I will be penalized from graduating with a 3.2 GPA instead of a 3.5 GPA I really do not recall and if I did consent to such a loan, If so, I signed under distressed because I really needed to get an education. I was told that mylast payment sent inNov. 2009 private loan I did make some payments but thought that very loan was wrapped up as one student loan which I'm currently on a payment plan Pls advise if my college can withhold my transcript - I told them I need it to get a job If you can provide some advise I really want to get this job as a teacher but can't move forward because I need my official college transcript- Pls help me- Thank you for your time regarding my concern I really need help