need some legal advice

You should consult a local consumer rights attorney to discuss your situation.  Each state has specific consumer protection statutes, in addition to the federal statutes.  Most consumer rights attorneys offer a free initial consultations to determine what the best course of action is to pursue. This is not intended to be legal advice, and is general in its nature. No attorney-client relationship exists or is formed by this information. Furthermore, this does not represent the views or opinions of LexisNexis or its affiliated companies.