Wow. I was in disagreement with you, until I read that the service employees are not actually getting these mandatory gratuities. This is extremely deceptive, if nothing else. The whole scheme sounds deceptive and illegal to me. It would be legal and not deceptive if the service people were being given the gratuities and if those were on top of their regular salaries. Good for you for spotting this situation. You should go to head of the club and complain. They may have been tricked by the snack bar owner into thinking this gratuity charge would be going to the employees. You can go as far as you want and complain as high up the legal chain as you want, but the first step with the most integrity is to complain to the club director and manager and ask them to sort it out. They are most likely unaware of what is really happening. They may be grateful to know.
Answered on Jun 19th, 2013 at 5:08 PM