I'm not quite sure who the 'she' in your question is. If you want to give custody to a nonparent the courts will generally look very closely at the situation, and give notice to the other parent so that she or he may be heard. I can't make out what the caseworker told your family member, but I don't think it makes much difference.
Answered on Jun 26th, 2015 at 5:41 PM