Your failure to pay child support likely has no bearing on the visa pro being delayed though should resolve this issue. It may be that the document is not being forwarded to the appropriate file or you are not submitting the correct document. Have you tried submitting the document by regular mail attached to the letter requesting the document? Emailing the NVC is often not the most effective means of communicating with them.
Answered on Sep 29th, 2015 at 3:33 PM