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Recently got into an accident while on a live door dash run. I caused the accident, no injuries just property damage to both cars. My insurance, USAA. Isnt paying for any damages done to the cars because i was on a live door dash run. So the insurance coverage falls under door dash. I have contacted door dash, filed their auto claims, talked to multiple representatives and surpervisors explaining the problem but never got anywhere. They told me that their 'third party' would get ahold of me 24-48 hours.. Its been a week. They also said their is no other way of contacting the third party, only through email. They cant transfer me through or get ahold of them themselves. I dont understand. I have proof they take care of the damages done to both cars during a live door dash. But they cant help me at the same time..? What do I do?
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Hello Chris,
It's difficult to tell you "what to do" in this type of forum. Since you were in the course and scope of employment at the time of the accident, it seems pretty clear that the insurer for Doordash should be the one to step in. That is, unless some other arrangements were agreed upon. I would review the Doordash Agreement to see what it says about this type of situation. To a certain extent, insurance companies try to pass the buck and fight it out amongst themselves all the time. You may not need to do anything. If you have concerns about your rights etc., you will need to sit down with an attorney for a formal consultation.
Best of luck.
Answered on Mar 22nd, 2021 at 1:00 PM