This does sound like a legitimate business decision by the company. However, in California, you would probably still be eligible for unemployment benefits. To deny you benefits, the company would have to show that you engaged in misconduct, meaning that you willfully disregarded your duty as an employee in a way that injured the company's interests. They would have to show that you deliberately chose not to follow the returns policy.
Answered on Sep 09th, 2015 at 2:37 PM