QUESTION

Can I charge a hotel who refused to allow me to check in?

Asked on Dec 14th, 2014 on Litigation - California
More details to this question:
I have an e-mail that I sent to Expedia and Travel Lodge in La Mesa, CA that is detailed and I would like to forward the e-mail to you, do you have an e-mail address that I can forward a copy?
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2 ANSWERS

The purpose of this site is to answer questions on-line and not for documents to be sent via e-mail. Even if they acted incorrectly, unless it was because of your race, ethnic origin, gender or other protected class, you probably would not be able to recover anything more than the difference in price with a more expensive motel you had to stay at plus a little compensation for the time you had to spend. Write to the person at the corporate office who is in charge of customer complaints, sending them a detailed message with all paperwork you have and stating why you feel the the local hotel you tried to check into acted incorrectly, and ask for a dollar amount of compensation.
Answered on Dec 15th, 2014 at 3:39 PM

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Business Litigation Attorney serving Irvine, CA at Lawrence Bartels LLP
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Generally, a hotel has a right to refuse service to someone for legitimate, non-discriminatory reasons (e.g., "No shoes, no shirt, no service").
Answered on Dec 15th, 2014 at 11:55 AM

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