More details to this question:
I booked a hotel stay through www.hotels.com. I canceled and they sent me a refund email. I checked my bank statement and they issued my refund and then took the money away again. I spoke with my bank to make sure what I thought was right. I sent hotels.com my bank statements and they are saying the refund was given and there is nothing else they can do. Yes the refund was issued but they took the money back! They won't help me any further. I have all of our email conversations along with the reservation I booked and the cancelation and my bank statements! Can I sue them and if so, how?
1 ANSWER
Yes. Hotels.com, L.P. is qualified to do business in California. So you can sue them here and not in Texas.
If the claim is less than $10,000.00, you can sue in small claims court for a $75.00 filing fee and with no lawyers on either side. If you win, the judgment will include the filing fee and the fee of the process server to formally deliver the complaint to Hotels.com.
You might try sending them a letter on letterhead and with a signature, enclosing copies of your bank statements and emails, and stating a deadline for them to respond, at least one week, not more than two. The court will want to see a "demand," and a letter will look more formal and serious than a bunch of emails. The other side might suspect that there is an attorney lurking in the background and bump the letter up to someone who will have enough sense and authority to pay you.
Good luck.
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Dana Sack
Answered on Apr 25th, 2017 at 1:18 PM