If I file a civil law suit against a major company can they pay my legal fees if the judgement is against them?

We had just remodeled our house and put in brand new wide plank oak floors. After the remodel we bought a recliner from American Furniture. After a few days it began making a popping sound. They agreed to replace it and when they showed up to replace the reclinder had made several gouges out of our brand new floor. They sent someone to fix the floor, if we allow him to fix the floor the way they want to it will void the warranty on the rest of our floor. We have been told by American that our only options are them fixing the floor or a $100 check. They will not allow us to talk to a supervisor, they said due to COVID 19 this is being directed from their corporate office. The floor cost $9,000 and we put it in ourselves, it would have been an additional $9,000 to have it installed. We feel that this is ridiculous that those are our only 2 options and the $100 wouldn't touch having it fixed correctly. We're just trying to see if there are any other options. Thank you