QUESTION
Is it fair to refuse a refund when sold a dead battery?
Asked on Jun 10th, 2016 on Litigation - California
More details to this question:
I am so upset that 2 managers at Walmart told me that I could not return a watercraft battery I bought a few weeks ago. I was told by my mechanic that the battery was no good. He gave me the print out of it's readings and it confirmed it was dead. The store refused to give me my money back but instead offered me an exchange or store credit only because it was "installed". I don't think that is fair and I can't find any policy saying that is the return policy. I was told by the Automotive Manager Rosalie that their batteries need to be charged for 12 hours prior to using it or it will ruin the battery. I pointed out to the manager the box says, "Ready to go". I felt like she was discriminating me. She was short with me and rude saying she was the highest manager in the store.
1 ANSWER
They have the right to replace the battery, instead of giving you a refund. If you replace it, then you can charge it for 12 hours and then have your mechanic check it and see if it's any better.
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Dana Sack
Answered on Jun 21st, 2016 at 10:45 AM