Do we get the store to cover the expenses when my mother fell on a damaged pavement?

I suppose that it wasn't damaged when she entered the store, so the store had to be able to discover the problem and fix it before she left. In all likelihood, she wasn't paying attention either on the way in or out. In Michigan, she probably wouldn't have a case.

You will need to file a claim. Hopefully, you filed an injury report. Your claims should cover medical and related expenses. If they refuse to pay take them to small claims.

Most stores carry liability insurance. They will turn the claim over to their insurance company and it will in turn stall and delay you and will ultimately take the position that it was all your mother's fault. Don't waste your time dealing with the store and its insurance company. Go take multiple photos of the damaged pavement, and then hire an attorney.

Just because she got hurt on the premises does not necessarily make them liable. You will have to show that the store knew or should have known of the hazard, that it was not open and obvious and that the store failed to repair, guard or warn against it. If you cannot show that, and the store has a premises liability policy that has a medical payments provision in it, it may pay for the medical bills only. Contact the store to find out. Good luck.

Whose pavement is it? city? Store? Someone else? Get great photographs. Get builder or engineer to say whether it was properly constructed per code is this a serious injury or are you just looking for a quick buck?

Start by contacting an experienced personal injury lawyer in your area. It is possible the store may have what is called "med-pay" which will cover medical expenses regardless of fault, but it is not required and not all stores have it. Whether or not they do, you still need a lawyer: an experienced lawyer will ask the right questions and get the right info to invoke the med-pay coverage if they have it. If they don't, or if your mother wants to make a claim beyond medical expenses, the insurance company will give you the run-around if you do not have a lawyer on your side. Seriously. I'm not just saying this to boost the profession and I have no idea if your mother lives in the same city or state where I practice, so there is nothing in this for me. But, I have dealt with many insurance companies, I know how they operated and they are not on your side, they will not help you and they will not take you seriously if your mother does not have a lawyer. So get her one. Consultations are free and there is no fee unless you win.

City sidewalk? If so, why is the store responsible? If City, there is a 6 month claim filing statute for governmental claims; act fast. In any event, the law is not very favorable for this sort of claim. She has the duty to look where she walks. Tough case, but see a lawyer ASAP.