How can I get this claim finished and get on with my life, pain and all?

One year ago, almost to the day, I was involved in a car accident. I was hit from behind and received injuries. I went to the hospital and obtained an attorney. I did a lot of research on the Internet, read all the attorney reviews, etc., just like you’re supposed to. I followed all the directions from my attorney, started with the chiropractor, saw other physicians, and had multiple back and spinal injections. After a year, nothing has helped and I refuse to have the good old "back surgery". I called my attorney to find out when this was going to be finished and when I could expect payment, as he indicated upon my first visit with him last year. His answer was, it’s in their hands now". I really feel like I'm being jerked around, every time I call I have to speak with one of the attorneys staff, it's like pulling teeth to get thru to the attorney.