If an auto-related personal injury trial is badly mishandled by the plantiff's lawyer, what are the options?

March 2012, Amy was a passenger in a car. The car was struck by another driver, totalling the car and injuring Amy and the driver. (The driver suffered a severe traumatic brain injury; Amy's injuries were painful, but far less.) The lawyer handling their cases has been sending up red-flags for months now, but kept assuring them that Amy's case was "a slam-dunk". The defendant's insurance company made several small settlement offers, but none were enough to even cover the medical bills resulting from the accident. Yesterday, it went to trial and she was awarded $0. Even the judge was surprised by the verdict and suggested the refile within 2 weeks. We don't trust this person to fairly represent her case. What are our options? I am the mother of the driver. I live on the opposite side of the state from them, or I would have been more involved in seeking competent legal representation before now.