About five months ago, I was in an accident. It was not my fault, but the other party denied responsibility. Now I feel like my insurance is ignoring my claim. They told me they are still investigating, and have questioned me. They are who told me the other party denied fault. What can I do now?
You could keep on their tail until they do something for you. You might also consult a skilled personal injury lawyer, who can advise and represent you, keep the heat on the company, and perhaps begin a legal action against the other driver.
Is this a property damage claim? Five months is about three months too long. Did you get a reservation of rights letter? There are several avenues you might take, but for starters, call the claims adjuster twice this week, then three times next week, then demand to speak to the supervisor and if they put you off, call every day. Keep a log of who you called and when and what was said.
Start a diary of your calls to your insurance company. Keep trying for two more weeks, then call the Montana Insurance Commissioner and complain about the lack of response. Get the accident report ASAP. If the property damage is below $15,000, sue the defendant in small claims court. The clerks usually have forms you can fill in to claim your property damage.
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