A property owner or business proprietor can be held liable for known hazards that could foreseeably result in injury. In order to make a claim the injured party has to show either that the owner knew or should have known of the hazard, had an opportunity to correct it, and failed to take action or that the property owner created the hazard. So, the store management is correct that it is not their fault. But there is another possibility: some property liability insurance policies include a provision called a "medical payments provision". Although it is not required, this provision will pay medical expenses up to a certain amount, regardless of fault. Also, if you can find out who the other customer was, you can make a claim against that person and his/her homeowner's insurance (if they have it) should pay.
Answered on Jan 22nd, 2013 at 1:01 AM