It sounds to me like you are doing everything you can. Stick with it; keep a diary if you are not doing so already, of every call you have, the phone number, the name of the person you talk to, the date and a brief summary of what was said. That will assist you in your continuing follow-up. Be polite and patient, but also persistent. Good luck.
Answered on Nov 10th, 2014 at 3:59 PM