What can I do if my insurance is not helping me with my claim?

Was the car damaged in some way? If so, be aggressive in getting damage estimates. If they still won?t pay, you can sue in Small Claims Court (assuming that the damages are $10,000 or less). If no damages, perhaps your only claim is for rental car expenses, assuming that you have loss of use coverage. A review of the policy terms might be appropriate. Welcome to the world of insurance adjusters! They live to pay as little as possible, and to keep your money as long as they can.

Go up the chain of supervisors at the insurance carrier until you get someone who will help. ?Check your policy to see what exactly they are supposed to do.