What can she do if she filed for an order of protection over 2 weeks ago and it has not been served yet?

I have a friend who is involved in a domestic violent situation. Her ex-husband is very good friends with the police in her small town and their excuse is they cannot find him. They went to his work place on his day off to serve him and of course he was not there. He continually rides by her house. She is scared to leave her house, she has been stopped by the police twice once for speeding 57 in a 55 was not given a ticket, and another for a headlight out which she knew about as the just had her car inspected that day and was taking care of it. She calls the police department daily to see if he has been served and they act like it is a joke. What does she have to do to get this taken care of? She always give up because this is what always happens. The police never do their job. Please advise me. Thank you so much.