The phrase caveat emptor- buyer beware- comes to mind. If the product was defective, the manufacturer is liable for the reasonably foreseeable damages it causes. However, when you buy the product from a garage sale, several problems come to mind. It will be your burden to prove that the product in the bottle was what they packaged and sold and was unadulterated. You would be wise to have it tested yourself before you release the product to the manufacturer, as you have no guarantee of a safe return once you turn it over. Yes, this will cost money, but you can not win your case without evidence, and this is the best way to preserve the evidence you will need. Regarding the pictures and other items, the rep is a professional and is gathering all the information he can about your claim. He is doing this to protect his company, not to help you. If you have a serious injury, you should not try to handle something like this without professional help on your side as well- call a lawyer.
Answered on Dec 09th, 2011 at 8:22 PM