Short answer, as the property owner you may be liable for injury if it occurs on your property. That's why the insurance company told you not to allow neighbors and their guests to use your property, especially stairs. The best way to prevent injury from happening is to prevent any access by your neighbors. If you still want to allow access you should require your neighbor to indemnify you and hold you harmless from any dispute, lawsuit or potential lawsuit over an injury arising from your neighbor's use, or any guests or family of your neighbor's use, of your stairs.
As to your question about whether the neighbors will ever have a "claim to that piece of the property," the answer is probably not. What you are referring to is an easement and easement's generally need to be created through a writing.
However, there's something called a prescriptive easement which can be created without a writing but only if certain conditions are met, the most important of which may be the hostility requirement. Under this requirement the use of the easement must be without the property owners permission. This doesn't appear to be the case here.
You should take your insurance company's advice and you should also speak to a real estate attorney to understand whether or not your neighbor's use of your stairway will ever create a claim to your property. What I have provided to you are merely general statements, and without all the facts to your specific case, should not be relied upon by you.
Answered on Aug 15th, 2012 at 1:57 PM