More details to this question:
We contracted a firm to waterproof our basement in August. Since then every time it rains hard water seeps into the basement through the areas supposedly fixed, causing mold damage and possible damage to the foundation. The company has sent a crew out a few time to repair their faulty job and the problem has worsened. They respond to our calls by putting us on hold, transferring the call, or cutting us off. They cancel set up appointments without notice. We have videos of the water coming into the basement and each video is worse then the previous one. We are seniors and the stress every time it rains is becoming unbearable, because we know the basement will leak and we have to be down there watching that it stays under control.
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Bankruptcy Attorney serving New York, NY
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Gallet Dreyer & Berkey, LLP
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New York City requires home improvement contractors to be licensed, and allows consumer/homeowner complaints about one to be filed online with the NY City Department of Consumer Affairs https://www.nyc.gov/site/dca/index.page.
If you do not live in NY City kindly review your local county's website and determine if that county permits a homeowner to file a complaint against a home improvement contractor who fails, neglects or refuses to properly complete its work. The contractor you site in your complaint could have its license suspended or revoked if the problem you describe is not remedied.
Answered on Jan 21st, 2024 at 1:53 PM