I have had a problem with my mortgage company for not fulfulling my re-mortgage, can i do anything?

I got a mortgage through a company in Oct. 09. They told me i would be able to remortgage at a guarenteed lower interest rate and at no charge in 12 months. So in Nov.10. I payed $425 dollars to get my house appraised and they said everythign was good, told me the new interest rate and told me i would not have to make my december payment. Its now almost sept.11. and they still have not remortgaged me. They won''t return my calls. I have been paying all this extra interest for 10 months now. There secretary did call me a few weeks ago and stated that if i wanted remortgaged i would have to pay $380 dollars and get my house appraised again. The only reason i would have to do this is because he waited to long to do the deal. Is there anything i can do?