I was told by a friend that if an apartment complex provides free internet but the internet actually doesn't work at all, that the tenant can either receive internet from a third party at the cost of the apartment complex or have the tenants rent adjusted. Is there any legitimacy to this?
No, you need to report to the landlord that the Internet does not work. The landlord has a reasonable time to repair. If they can not fix it, then you may be able to get a adjustment in rent.
It depends on what is in the lease. If free internet is included in the lease, then yes, you should be compensated if it is unavailable. If it is not included in the lease, I don't know how you can claim the landlord is in breach.
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