file a claim

Sorry, I'm not sure what you mean by 2 sunggles. is this a breed of dog?  how much did you pay?  you are entitled to your money back and can file suit if necessary.  if the seller is regularly engaged in selling snuggles (dogs?) you may have a claim for the seller violation of the consumer protection act.  this allows you to recover the purchase price, a civil penalty of up to $10,000 oer violation, and attorney fees.  The violation would be to knowingly sell you a defective product.