Interesting question. I would think that even if not legally required to do so, a reputable builder would WANT to fix this, in order to demonstrate good customer service, as well as to avoid any bad word of mouth. You could complain to the state licensing board or the BBB. There are all kinds of ways that your bad experience could affect the contractor's future business. A smart businessperson will not allow this to happen. If he is not a smart businessperson, your answer depends on the cost of repairs. If it is less than $5,000, you could file a claim in small claims court. I am a little concerned about potential statute of limitations defenses, though. If the work passed inspection when it was done, the builder is not responsible for the life of the property. Given what has happened, it sounds like this is a pretty clear case, however. To the extent you can resolve it outside of court, it benefits both parties.
Answered on Jul 16th, 2013 at 12:29 AM