If the trustee does not have a copy of the trust, they ought to at least have an idea who does have a copy of it. Also, if there are other beneficiaries of the trust, they might have a copy. If the trust assets include any bank accounts, the bank may have a copy of the trust.
If you are not a current beneficiary of the trust then you are not entitled to a copy of it. If you are, then the Trustee must provide it. You should make a written request. Consult an estate planning/probate attorney to review all of the facts and assist you.
It is absolutely not possible for a trustee to administer a trust without having a copy of the document. Put your request for a copy of the trust in writing, and if the trustee doesn't give you one, then you can take her to court, asserting a breach of her duties as trustee.
Does the trust have an attorney? Call the attorney. Is there another, professional trustee, then ask that trustee. If there is no trust document, I suppose you could sue the trustee for turn over of the property. Was it made in will? Ask to see the will.
It depends on the situation. If the trust grantor is still alive, it is very likely that you are not entitled to a copy at all. If the grantor is deceased, then you may be entitled to a copy if you are a beneficiary or an heir of the decedent.
Obtain the services of a probate/trust administration lawyer to make a demand for the copy of the trust, assuming trustor (person making the trust) has died. If not then you would not be entitled to a copy of the trust.
If the Trustor is deceased you may be able to petition the Probate Court to confirm the Trust and obtain a copy. I suggest starting with a certified letter to the Trustee. Keep a copy to include with your petition.
In CA the trustee is legally required to give Notice and the opportunity for each heir and beneficiary to receive a copy of the trust. Get an attorney ASAP, have the attorney write her a letter demanding a copy and Notice. If she does not provide it, consider probating the estate yourself - that will bring everything out in the open.
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