I'm the beneficiary of a 401k plan that my boyfriend of 12 years left me I call fidelity they verified I'm the beneficiary they took all the information they got back intouch and said I needed to get in touch with the company he worked for I called talk to human resources they dont why fidelity would tell me to call .call fidelity back they said the company needs to start the paperwork I call the company back the lady from human resources said to call fidelity I been back and forth and I dont know what to do know any advice would be appreciated thank you
HR may not realize it, but unless the company hired Fidelity to do this (iunlikely), the company is the plan administrator and holds the document on which your boyfriend designated you as beneficiary. If you have a copy of this document, please send it to the company. If not, send them the document (Will?) designating you as beneficiary.
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