Dealing with a website’s customer service is often a difficult task. If you do not resolve the issue with the first contact with them, future contact results in nothing but computer-generated responses which do not address your issues.
You don't want to sue them -- that will cost you a fortune, take many years, and you won't win. You can however retain a lawyer to advocate for you.
In my experience, someone from the website will respond to a communication on a lawyer's stationary. That response will come from someone at the website who has the ability to research the issue and the authority to take action if warranted.
You will want to discuss your situation with a lawyer in more detail. Many lawyers offer a free phone consultation.
Answered on Sep 19th, 2021 at 12:09 PM