In court, phone calls don't count, unless the other side admits what you say was said. So put things in writing. Emails only count if the other side admits that they received them. Anyone can type an email in Word, print it out, and claim they sent it. So send them a letter, with your name and address at the top and your signture at the bottom, and mail it with a stamp. You can email a copy, in order to get it to them faster, but that letter will be admissible in court and will have a lot of influence, even if the other side denies it. It will also demonstrate to them that you are serious, getting ready to sue, and maybe even that you have a lawyer around who will send the next letter.
If the cost of fixing the floor is less than $10,000.00, then you can sue in small claims court and neither side will have lawyers. As the plaintiff, if you are unhappy with the decision, you have no right to appeal. The defendant can appeal and automatically get a new trial in Superior Court, with lawyers.
Lawsuits are very expensive. If your letter doesn't get them to do the right thing, maybe a letter from an attorney will. Maybe they will agree to mediation with a neutral flooring expert or a professional mediator.
If you appreciate this free advice, please remember to refer me to any friends or acquaintances who need a lawyer. Referrals are still our best source of new business.
Do you have a revocable living trust to protect your heirs against probate? Probate takes forever, is expensive, and is annoying. Set up a trust, and put all your property, especially any real property, into the trust. We set up such trusts, provide a pour-over will as a back-up for any property that does not make it into the trust, provide you with blank durable powers of attorney for health care and financial decisions, and convey one piece of real property to the trust, usually the family home, for $1500.00. If you would like to hire me to do this, let me know, and I'll send you a list of the information I need.
Dana Sack
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